Return Policy

Thank you for shopping with Pallet-Picks.com! We aim to provide the best possible service and quality products, but due to the nature of our inventory, which consists of liquidation pallets and truckloads, our return policy operates under specific guidelines.

Please read our Return Policy carefully to understand your rights and responsibilities when making a purchase.

1. Nature of Our Products

  • Pallet-Picks.com sells liquidation pallets and truckloads that may contain surplus inventory, customer returns, discontinued products, overstocks, or products from various manufacturers and retailers.
  • All products are sold as-is, which means they are generally non-returnable and may be pre-owned, opened, or contain damaged items. The condition of the items may vary within each pallet or truckload, and we encourage you to review product descriptions carefully before making a purchase.

2. Returns and Refunds

Given the nature of our products, we do not accept returns for most orders, except in cases where the products are defective, damaged, or significantly different from the product descriptions provided on our website.

Exceptions to the No-Return Policy:

  • Defective or Damaged Items: If the pallet or truckload you receive contains defective or damaged items, you may request a return or exchange. We require that you notify us within 7 days of receiving the shipment to report any issues.
  • Incorrect Items: If the contents of the pallet or truckload are significantly different from what was described on our website, you are eligible for a return or exchange. This must be reported within 7 days of receipt.
  • Missing Items: If items from your pallet or truckload are missing or there is a discrepancy between the inventory list provided and the items received, we will investigate the issue and offer a solution, including a possible return or replacement.

Please Note: We do not accept returns for buyer’s remorse, change of mind, or dissatisfaction with the contents of the pallet or truckload (e.g., if an item is not what you expected or does not meet your preferences). Our liquidation products often include surplus and returned items that are sold as-is at a discounted price, and the quality or quantity of items in the pallet cannot be guaranteed.

3. Return Process

If you believe your order qualifies for a return due to damage, defect, or an incorrect item, please follow the steps below:

  1. Contact Us: Email our customer service team at sales@lokzotrust.com within 7 days of receiving your order. Please provide:

    • Your order number.
    • Photos of the damaged, defective, or incorrect items.
    • A description of the issue (e.g., damaged parts, missing items).

  2. Return Authorization: Our customer service team will review your request and provide instructions for how to proceed. If your return is approved, we will issue a Return Authorization (RA) and the necessary instructions for returning the items.

  3. Return Shipping: If your return is approved, you will be responsible for the shipping costs of returning the items to us, unless the return is due to a defect or error on our part (e.g., shipping the wrong items). Returns must be sent back in their original packaging (if applicable), and any items must be in the same condition as when they were received.

  4. Inspection and Refund: Once we receive the returned item(s), we will inspect the condition and confirm the issue. If the return is approved, we will issue a refund or replacement, depending on your preference and availability of stock.

    • Refunds will be issued to the original payment method. Refund processing may take 5-10 business days to appear in your account.

4. Non-Returnable Items

The following items are not eligible for return under any circumstances:

  • Opened or Used Items: Once the pallet or truckload has been opened or used, it is no longer eligible for return.
  • Special Order Products: Any products marked as final sale or special order are non-returnable.
  • Non-Damaged Products: If the items are not defective, damaged, or incorrect, we cannot accept returns.
  • Perishable Items: Any perishable products, such as food, beauty products, or other consumables, are non-returnable.

5. Shipping and Handling Fees

  • Shipping Costs: The original shipping charges are non-refundable except in cases where we have made an error in shipping or the products are defective or damaged.
  • Return Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective items).

6. Damaged or Defective Products

If your pallet or truckload arrives with damaged or defective products, please follow these steps to initiate a claim:

  1. Inspect Your Order: Upon receipt of your order, carefully inspect the contents for any visible damage. If there are damaged items or discrepancies, do not dispose of the packaging.
  2. Contact Us Immediately: Notify Pallet-Picks.com within 7 days of receiving your order. Provide the following information:
    • Order number
    • Photos of the damaged or defective products and packaging
    • A description of the damage or defect
  3. Resolution: We will review the issue and provide a resolution, which may include:
    • A full or partial refund for the damaged/defective items
    • A replacement product (if available)
    • A store credit (if applicable)

Note: If the items are returned, they must be in their original condition (unopened, unused) for a return or exchange to be processed.

7. Order Cancellations

  • Order Cancellation Policy: If you wish to cancel an order, you must contact us as soon as possible. We strive to process orders quickly, and once an order is in transit or has been shipped, it cannot be canceled.
  • If your order has not yet been processed, we will attempt to cancel it, and you will receive a refund for the full order amount (minus any applicable processing fees).

8. Refunds

  • Refund Processing Time: Once your return is approved and processed, refunds are issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Refunds will not be issued for:

  • Orders that were fulfilled correctly (not damaged, defective, or incorrect).
  • Products that fall outside of our Return Policy (e.g., opened, used, or non-damaged products).

9. Contact Us

If you have any questions or concerns regarding your return, please contact our customer service team:

Pallet-Picks.com
Email: sales@lokzotrust.com

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