1. General Terms of Use
Acceptance of Terms:
- By accessing or using Pallet-Picks.com, you confirm that you are legally capable of entering into binding contracts and agree to these Terms, including our Privacy Policy and any other applicable policies that may govern your use of specific areas of the Site.
- We reserve the right to modify, update, or change these Terms at any time. Any changes will be effective immediately upon posting on the Site, and the new Terms will replace all previous versions.
Account Requirements:
- To access certain features of the Site (such as making purchases), you must create an account with Pallet-Picks.com. You are responsible for maintaining the confidentiality of your account details and password, and you agree to notify us immediately of any unauthorized use of your account.
- PalletPicks.com is not liable for any unauthorized access or use of your account. You are solely responsible for all activities that occur under your account.
2. Product Information, Pricing, and Availability
Product Descriptions:
- Pallet-Picks.com strives to provide accurate and up-to-date information about the products listed on our Site. However, we do not guarantee the accuracy, completeness, or reliability of any product descriptions, images, prices, or availability.
- Products sold on the Site are often liquidation items, which may include surplus inventory, returned items, or goods from discontinued lines. As such, product conditions may vary. All sales are made as-is unless otherwise specified.
Pricing:
- All prices are in USD (U.S. Dollars) and are exclusive of applicable taxes, shipping, handling, or other charges. Taxes are calculated during the checkout process based on your shipping address.
- We reserve the right to change the prices of products at any time without notice, including in the case of typographical errors or technical issues affecting the display of prices on the Site.
Product Availability:
- Due to the nature of liquidation products, availability can change rapidly. We cannot guarantee that a particular product will remain available after you place an order.
- Pallet-Picks.com reserves the right to cancel any order if a product becomes unavailable, and we will notify you immediately.
3. Ordering Process
Order Placement:
- When you place an order with Pallet-Picks.com, you are making an offer to purchase the products in your cart. We reserve the right to accept or decline any order at our sole discretion.
- After placing an order, you will receive an Order Confirmation Email, which contains the details of your order. This email is not an acceptance of your offer but a confirmation that we have received your order.
Order Acceptance and Payment:
- We accept various forms of payment, including credit/debit cards, PayPal, and other secure payment methods. By submitting your payment, you authorize Pallet-Picks.com to charge your chosen payment method for the total order amount, including applicable taxes and shipping fees.
- Pallet-Picks.com reserves the right to refuse or cancel an order if payment cannot be processed, or if there is an issue with the provided payment method.
4. Shipping and Delivery
Shipping Process:
- Pallet-Picks.com ships within the United States and internationally, where applicable. Shipping charges are calculated based on the total weight of your order, shipping destination, and selected shipping method.
- We use reliable third-party carriers, including FedEx, UPS, USPS, DHL, and XPO Logistics, to deliver your orders. The exact carrier and method will depend on your location and the size of your order.
Delivery Timeframes:
- Estimated delivery times are provided during checkout, but please note that these are approximate and not guaranteed. Factors such as carrier delays, inclement weather, and other unforeseen circumstances may affect delivery times.
- Once your order is shipped, you will receive tracking information to monitor your shipment. Pallet-Picks.com is not responsible for delays caused by third-party shipping carriers.
Shipping Risks and Liabilities:
- Pallet-Picks.com is not responsible for any delays, damages, or losses that occur during shipping. We recommend inspecting your order immediately upon delivery to confirm that the items are in satisfactory condition.
- If your order is damaged during shipping or if you receive the wrong items, please contact our customer service within 7 days of receiving your shipment to initiate a claim for a replacement or refund.
5. Returns, Refunds, and Exchanges
Return Policy:
- Due to the nature of liquidation sales, Pallet-Picks.com generally does not accept returns for most items, as these products consist of surplus inventory, liquidation stock, or customer returns. All sales are final unless otherwise stated in the product description.
Exceptions:
- If a product arrives damaged, defective, or is significantly different from what was described, we will accept returns or issue a refund at our discretion. You must notify us of any issues within 7 days of receiving the order.
- We may require photos or additional information to process your claim.
Refunds:
- If a refund is applicable, it will be issued to the original payment method used during checkout. Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.
Exchanges:
- Exchanges are considered on a case-by-case basis. If you believe you received the wrong item, please contact us immediately, and we will work with you to resolve the issue.
6. User-Generated Content
Content Ownership:
- By submitting any content, including product reviews, comments, or questions, you grant Pallet-Picks.com a non-exclusive, royalty-free, worldwide license to use, display, and distribute the content in connection with our marketing and business activities.
- You represent and warrant that the content you submit does not infringe upon the rights of any third party, including intellectual property rights.
Prohibited Content:
- You may not submit content that is defamatory, abusive, offensive, illegal, or violates any laws or the rights of others. Pallet-Picks.com reserves the right to remove any content that violates these standards.
7. Prohibited Uses
You agree not to use the Site for any illegal or unauthorized purpose, including but not limited to:
- Violation of any federal, state, or local laws or regulations.
- Engaging in fraudulent activities, including providing false information or making unauthorized charges.
- Interfering with the operation of the Site, its infrastructure, or security.
- Uploading harmful files or malware that can damage, disrupt, or interfere with the functionality of the Site.
- Using the Site to solicit or collect personal information from other users without their consent.
PalletPicks.com reserves the right to terminate your access to the Site or cancel any orders if we believe you have violated these terms.
8. Intellectual Property
Ownership:
- All content on Pallet-Picks.com, including text, graphics, logos, images, videos, and software, is owned by or licensed to Pallet-Picks.com and is protected by U.S. and international copyright laws.
- You may not reproduce, copy, distribute, or otherwise use any of the content on the Site for commercial purposes without our express written permission.
9. Limitation of Liability
To the fullest extent permitted by law:
- Pallet-Picks.com is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or the purchase of products.
- Our total liability for any claim, including but not limited to product defects, errors, or misrepresentations, shall not exceed the amount you paid for the specific product or service that gave rise to the claim.
10. Indemnification
You agree to indemnify and hold harmless Pallet-Picks.com, its affiliates, employees, officers, and agents from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the Site, violation of these Terms, or infringement of any third-party rights.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Illinois, United States, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Site will be resolved through binding arbitration, conducted in the state and city of our headquarters.
Dispute Resolution Process:
- Before initiating formal legal proceedings, we encourage you to contact us at sales@lokzotrust.com to resolve any issues amicably.
- Arbitration will be conducted in accordance with the American Arbitration Association’s (AAA) rules. You and Pallet-Picks.com agree to resolve any disputes in individual arbitration and waive any right to participate in class-action lawsuits.
12. Changes to Terms and Conditions
We may update these Terms periodically to reflect changes in our business practices, legal requirements, or other factors. When we make changes, we will post the updated Terms on this page, with the Effective Date of the update. You are encouraged to review these Terms periodically to stay informed about our policies.
13. Contact Information
For any questions, concerns, or requests related to these Terms and Conditions, please contact us at:
Pallet-Picks.com
Email: sales@lokzotrust.com