At Pallet-Picks.com, we prioritize your privacy and are committed to maintaining the confidentiality, integrity, and security of your personal data. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you visit our website, make purchases, or engage with our services. By using our website, you agree to the terms and practices outlined in this Privacy Policy.
1. Information We Collect
We collect information from you when you interact with Pallet-Picks.com, either by browsing our site, making a purchase, or signing up for communications. We collect both personal and non-personal data:
Personal Information:
Personal information is information that can be used to identify you. This includes, but is not limited to:
- Full Name – To address you properly in communications and shipping.
- Email Address – To send order confirmations, marketing communications, and newsletters (if opted in).
- Phone Number – For customer service, shipping inquiries, or order-related notifications.
- Billing Address – For processing payments and verifying your location for shipping.
- Shipping Address – To ensure that your orders are delivered to the correct location.
- Payment Information – Credit card details, billing address, and payment history to process transactions securely.
- Account Information – Information you provide when creating an account, such as username, password, preferences, and account settings.
- Communication Preferences – Any preferences regarding how we communicate with you (email, phone, etc.)
Non-Personal Information:
Non-personal data cannot be used to identify you but is helpful for improving your user experience. This includes:
- IP Address – Your device’s unique identifier, which helps us understand the general geographic region of our visitors.
- Browser and Device Information – The type of device (mobile, tablet, desktop), browser, and operating system you are using to access our website.
- Cookies – Small pieces of data that are stored on your device to improve your user experience (see section on Cookies).
- Referring URLs – The websites or search engines that referred you to our site.
- User Behavior Data – Data about how you interact with our site (e.g., pages visited, items viewed, time spent on the site).
2. How We Use Your Information
We use the information we collect to operate, improve, and personalize your experience on Pallet-Picks.com. Specifically, your information may be used for the following purposes:
To Process and Fulfill Orders:
- Order Fulfillment: To process your orders, including verifying payment, packaging products, and arranging shipment.
- Billing and Payments: To complete payment transactions and ensure proper billing.
- Customer Support: To respond to inquiries, provide order status updates, and address concerns regarding products, shipping, or returns.
To Improve User Experience:
- Website Personalization: To tailor our website to your preferences and provide personalized product recommendations based on your browsing and purchasing history.
- Site Functionality: To analyze how visitors use the website, identify popular products, improve navigation, and enhance the overall user experience.
- Performance Analytics: To analyze traffic, monitor website performance, and gather insights into customer behavior, which helps us improve our website.
For Marketing and Communications:
- Promotions and Offers: To send you promotional emails, product updates, and exclusive offers (if you’ve opted in).
- Email Newsletters: To keep you informed about new product arrivals, special discounts, or events.
- Advertising: We may use your browsing behavior to deliver personalized ads via retargeting or other digital marketing campaigns.
- Surveys and Feedback Requests: To request feedback to improve our products and services or understand your needs better.
For Legal and Compliance Purposes:
- Legal Obligations: To comply with legal regulations, respond to legal inquiries or requests from authorities, and protect our legal rights and interests.
- Dispute Resolution: To resolve disputes, enforce our terms of service, and prevent fraudulent activity.
3. How We Protect Your Information
We employ a variety of security measures to protect your personal data. These include:
Encryption:
- SSL Encryption: We use Secure Socket Layer (SSL) encryption to protect sensitive information, such as payment details, during transmission over the internet.
Data Access Control:
- Restricted Access: We limit access to your personal information to authorized personnel only, and only to the extent necessary to provide services.
- Internal Audits: Regular audits are conducted to ensure our security practices are up to date.
Payment Security:
- Third-Party Payment Processors: We use trusted third-party payment processors (e.g., Stripe, PayPal) to handle transactions securely. We do not store sensitive payment details like credit card numbers.
However, while we take extensive measures to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
4. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on Pallet-Picks.com. Cookies are small data files that are placed on your device when you visit our website. These technologies help us understand how users interact with our site, making it easier to deliver personalized content, track user behavior, and improve our services.
Types of Cookies We Use:
- Essential Cookies: Required for basic site functionality, such as enabling login, processing orders, and maintaining your shopping cart.
- Performance Cookies: Collect data on how visitors use the site, which helps us improve the website’s performance (e.g., Google Analytics).
- Functional Cookies: Allow us to remember your preferences (e.g., language selection, account settings) to enhance your experience.
- Advertising Cookies: Used for retargeting and delivering personalized ads across websites and platforms like Facebook, Google, etc.
You can manage or disable cookies in your browser settings, but please note that some features of the website may not function correctly if cookies are disabled.
5. Sharing Your Information
We do not sell, rent, or trade your personal data to third parties. However, we may share your information in the following circumstances:
Service Providers:
We may share your information with trusted third-party service providers who assist us in performing functions related to our business, such as:
- Payment Processors – To process payments securely.
- Shipping Providers – To fulfill orders and arrange delivery (e.g., FedEx, UPS, USPS).
- Marketing Partners – To help us send promotional emails or ads (with your consent).
- Web Hosting and Analytics Providers – To monitor website usage and performance.
These third-party providers are required to use your data only for the purpose of providing their services and are obligated to protect your data.
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring company.
Legal Compliance:
We may disclose your information to comply with legal obligations, such as responding to a subpoena, court order, or government request, or to protect our rights or prevent fraud.
6. Your Data Protection Rights
Depending on your location, you may have several rights regarding your personal data. These may include:
Right to Access:
You have the right to request access to the personal data we hold about you.
Right to Rectify:
You have the right to correct any inaccurate or incomplete personal data we hold.
Right to Erasure (Right to be Forgotten):
You may request that we delete your personal information, subject to certain exceptions (e.g., for legal obligations or ongoing transactions).
Right to Restrict Processing:
You can request that we restrict the processing of your data in certain circumstances, such as when the accuracy of the data is contested.
Right to Data Portability:
You may request a copy of your personal data in a structured, commonly used format for portability to another service provider.
Right to Object:
You have the right to object to the processing of your personal data for specific purposes, such as direct marketing.
To exercise these rights, please contact us at sales@lokzotrust.com. We will respond to your request within the timeframe required by applicable laws.
7. Third-Party Websites
Our website may contain links to third-party websites that are not controlled by Pallet-Picks.com. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.
8. Children’s Privacy
Pallet-Picks.com does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information as quickly as possible. If you are a parent or guardian and believe we may have collected data about your child, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. Any updates will be posted on this page We encourage you to review this policy periodically to stay informed about how we are protecting your data
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:
Pallet-Picks.com
Email: sales@lokzotrust.com
Phone: +1(774)666-1652